ATUH BOUTIQUE
ABOUT MY ORDER
When making your purchase you will receive an email with the subject "successful order". After this in a period of 1-2 business days for domestic orders, and 4-5 days for international shipping you receive an email with the route number and link of the shipping company to track your order. We are not responsible for lost, stolen, or packages delayed by the shipping company. Custom fees, taxes and duties are the sole responsibility of the customer. We are not responsible after sending the tracking number
Who do I contact regarding my order? All order inquiries should be made to: contacto@atuhboutique.com. Please do not DM or leave comments on the Instagram Page.
Where can I find my tracking number? Tracking numbers are send via email. If you do not see it, you may need to check your spam folder. In case of not receiving an email in 2 days for domestic orders and 4 days international orders, please contact us.
What message will I receive? The message of processed purchase, confirmed order and tracking number.
How do I cancel my order? There are no order cancellations. Please make sure you want to place your order before placing the order.
My package is showing that it was delivered but I did not receive it. What now? Double check to make sure your address was entered correctly. Check with your neighbors or anyone in your household who may have received your package. Finally, if all else fails, contact your local post office for further investigation. However, once a package is marked as Delivered it is out of our hands. We apologize.
Received an email saying that my order was flagged as medium/high risk. What happens now? Any orders that come in as medium or high risk fraudulent will be automatically canceled and a refund will be issued to the card holder's account. This is done to ensure the cardholder and merchant's safety and to minimize the chance of bank charge backs from cardholders who have been victim of fraud.
Why is my order showing as Medium or High Risk? Your order may be Medium or High risk if it meets any of the following criteria below: Multiple failed payment attempts were made to place the order (raises concern of stolen cards being used) CVV is incorrect IP Address where order was placed is nowhere near the ultimate shipping destination (example, order placed from China but being shipped to UK, this is cause for concern and raises red flag of possible credit card fraud). Billing and Shipping Address are not an exact match
Who do I contact regarding my order? All order inquiries should be made to: contacto@atuhboutique.com. Please do not DM or leave comments on the Instagram Page.
Where can I find my tracking number? Tracking numbers are send via email. If you do not see it, you may need to check your spam folder. In case of not receiving an email in 2 days for domestic orders and 4 days international orders, please contact us.
What message will I receive? The message of processed purchase, confirmed order and tracking number.
How do I cancel my order? There are no order cancellations. Please make sure you want to place your order before placing the order.
My package is showing that it was delivered but I did not receive it. What now? Double check to make sure your address was entered correctly. Check with your neighbors or anyone in your household who may have received your package. Finally, if all else fails, contact your local post office for further investigation. However, once a package is marked as Delivered it is out of our hands. We apologize.
Received an email saying that my order was flagged as medium/high risk. What happens now? Any orders that come in as medium or high risk fraudulent will be automatically canceled and a refund will be issued to the card holder's account. This is done to ensure the cardholder and merchant's safety and to minimize the chance of bank charge backs from cardholders who have been victim of fraud.
Why is my order showing as Medium or High Risk? Your order may be Medium or High risk if it meets any of the following criteria below: Multiple failed payment attempts were made to place the order (raises concern of stolen cards being used) CVV is incorrect IP Address where order was placed is nowhere near the ultimate shipping destination (example, order placed from China but being shipped to UK, this is cause for concern and raises red flag of possible credit card fraud). Billing and Shipping Address are not an exact match